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Best Website Host: The Most Important Question
Posted on December 12th, 2010 No commentsThere is something very important everyone should ask before they sign on with a website host. This is the question of technical support.
It is hard enough to go through all the web hosts available, and make sense of the packages they offer. And if you try to determine among shared, reseller, VPS or dedicated, how do you know which one fits your needs? This is the big question that most people spend all of their time on. They try to compare packages depending on what they are offered.
But the truth is that with most web hosting companies this is not so important because upgrading is such a simple matter. Provided you start out with a company that offers one or two levels above what you need right now, you can sign up for the minimum for your current needs and know that all it takes to upgrade is an email to the web host’s support desk. They love customers who upgrade and will usually do everything for you, including transferring your sites to a new server if you are moving from shared hosting.
So the package should not be an issue. Cost is the next most important thing on the list. Granted, cost is important, but what you are usually looking at is the difference between a package that costs $7.95 per month, and one that costs $9.95 per month. If you are like most of us, don’t you also waste on stuff you don’t need every month? A lot more than $2, we guess!
So, if all you are worried about is the two extra dollars spent on web hosting, you should consider also those extras you could save on. You can almost certainly afford it. It is worth a little extra to get what really matters – excellent technical support.
Good technical support is definitely something you need to have when you select a website host, because not having it can result in a loss of time and money. You would be wasting hours of your time trying to solve something that could possibly be fixed by technical support in just a few minutes.
If you have a commercial website, you could also end up with a situation where you are losing money because your website is offline or not working correctly. In those cases, you need someone to answer your questions or doing something to fix the problem, rather than someone asking you questions.
So, is there a way to find out about the quality of a company’s technical support before you sign up with them? In many cases, you don’t. Many people blindly sign up because the package looks good or because it is affordable.
You can get some feedback if you go to website hosting forums. Do keep in mind, though, that what you are reading are opinions of people whose needs might be different than your own.
In a sense, you are always taking a chance when you join a hosting company. For this reason it is best to avoid long contracts. It is best to start with a monthly plan, even if the cost is a little higher. Then in 6 months, if you are happy with the service, you could consider contacting support and asking to switch to the cheaper annual option. This way you will be able to find the best website host for your needs.
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